Warranty

Built to last. Backed for years.

Every MDX Air inverter heat pump ships with a comprehensive limited warranty.
Up to 10 years of compressor coverage when you register your unit.


* Coverage starts on the date of installation. Registration required.

10 Year

Compressor

5 Years

Motors

3 Years

PCB (control board)

1 Year

Whole Unit

Warranty Status Lookup

Product Registration

TERMS & CONDITIONS

We warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original purchase from wholesaler/supplier. If the date cannot be verified, the warranty period begins sixty (60) days from date of manufacture. If a part fails due to defect during the applicable warranty period we will provide a new or remanufactured part, at our option, to replace the failed defective part at no charge for the part. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below.

  • Ten (10) years on compressor and Five (5) years on motors and Three (3) on PCB to the original registered end‐user.
  • One (1) year warranty on whole unit.
  • Proper installation – Limited warranty applies only to systems that are installed by a state certified or licensed HVAC contractor, under applicable local and state law in accordance with all applicable building codes and permits; our installation and operation instructions and good trade practices.
  • Warranty applies only to products remaining in their original installation location.
  • Defective parts must be returned to the distributor through a registered servicing dealer for credit.

ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES OR PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.

  1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
  2. Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual, including filter cleaning and/or replacement and lubrication.
  3. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.
  4. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
  5. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments (rust, etc.) or other conditions beyond our control.
  6. Parts not supplied or designated by us, or damages resulting from their use.
  7. Products installed outside the target markets.
  8. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
  9. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
  10. Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

For Florida Residents:

a) This form is for the product registration.
(b) Failure to complete this form does not diminish any warranty rights or decrease the warranty length.
(c) Any offered manufacturer’s, distributor’s, or retailer’s warranty of a HVAC system or a component of the system may not be in any way conditioned upon the product registration.
(d) Ensure to keep in a safe place the evidence of your installation date for future use.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

For warranty service or repair, contact your installing contractor. Complete product registration below and send back to the agent or distributor.